This guide explains how to view the folders of your Infomaniak mailbox with a software/mail client thanks to IMAP protocol.

Preamble

• The different generic folders are created by Mail Infomaniak at the very first connection at the interface.
• Therefore, some IMAP software/message clients may not show a folder if no prior connection has been made to Mail.
• And if they are well present in Mail, it may still be that some folders do not appear on your email software/client configured in IMAP.

Force synchronization of IMAP folders...

... on Microsoft Outlook

It may happen in some cases, after setting up an Infomaniak address in Outlook software/mail client that some folders do not appear. In this case it is necessary to check synchronization with subscription folders In Outlook:

1. Start Outlook software on your computer.
2. From your Infomaniak email address, right click on the folder Inbox.
3. Select Imap folders :
   
4. Uncheck the option: When displaying hierarchy in Outlook, display only folders that are subject to subscription
   
5. Click on Apply.

...on Thunderbird

It may happen in some cases, after setting up an Infomaniak address in Thunderbird software/mail client that some folders do not appear. In this case it is necessary to manually check these folders from the subscription menu Thunderbird:

1. Start Thunderbird software on your computer.
2. Right-click the relevant Infomaniak address and select the menu Subscribe:
   
3. Check the missing folders.
4. Click on Okay. to validate the selection.

... elsewhere

In your regular mail client/software, find the name "IMAP folders" and/or "subscribe", "subscription" etc. Search otherwise in a possibleTOOLS menu... Be aware of these research results for more information.

Edit Synchronized Folders

Be aware of this other guide to change the location of some generic folders.