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Sync Infomaniak Mail folders
This guide explains how to view the folders in your Infomaniak mailbox using an email software/client via the IMAP protocol.
Default Folders
The various generic folders are created by Mail Infomaniak when you first connect to the interface. Therefore, some IMAP email software/clients might not show folders if no connection has been made beforehand in Mail.
Even if the folders are present in Mail, some might still not appear in your IMAP-configured email software/client.
Force IMAP Folder Synchronization
In your usual email software/client, look for terms like "IMAP folders" and/or "subscribe," "subscription," etc. Otherwise, search in a potential TOOLS menu...
Configuration in Microsoft Outlook
In some cases, after configuring an Infomaniak address in the Outlook email software/client, some folders may not appear. In this case, you need to check the subscription synchronization with folders in Outlook:
- Start Outlook on your computer
- From your Infomaniak email address, right-click on the Inbox folder
- Select: IMAP Folders
- Uncheck the option: When displaying the hierarchy in Outlook, show only subscribed folders
- Click Apply
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Configuration in Thunderbird
In some cases, after configuring an Infomaniak address in Thunderbird email software/client, some folders may not appear. In this case, manually check these folders from the subscription menu in Thunderbird:
- Start Thunderbird on your computer
- Right-click on the concerned Infomaniak address and select the Subscribe menu
- Check the missing folders
- Click Ok to confirm the selection
Modify Synced Folders
Read this guide (click here) to modify the location of certain generic folders.