Manage Acronis backup users

This guide concerns the management of users for Swiss Backup for Acronis backups.

Swiss Backup Administrator

Your SBA-XXXX-ADMIN account, obtained after configuring Swiss Backup on the Infomaniak Manager, by default, has access to all licenses, devices, locations, and all the quota at its disposal:

1. Login to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed.
2. On the homepage, an administrator account will always see the management button, which is not the case with a limited account:
   
3. This grants access to the section reserved for admin accounts (or "company leaders" as per the terms visible on the acronis.infomaniak.com platform):
   

If you have acquired 2 licenses/devices, and your total storage quota for Acronis is 1 TB (for example):

• 1 Mobile
• 1 Server

Your SBA-XXXX-ADMIN account can back up 1 mobile device and 1 server; the storage quota of the 2 devices will be shared but limited to 1 TB.

In the Acronis interface, you will see an "unlimited" quota, but it remains limited to the options you have chosen in the Swiss Backup Manager.

To have better control over storage quotas and service quotas (licenses), create users in Acronis. This allows you to:

• manage quotas
• manage notifications
• change backup frequencies
  etc.

Add a User

There are two types of user accounts: administrator accounts and user accounts (refer to Acronis' documentation for more information). Only an administrator account can add/remove users:

1. Login to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed.
2. Click on Manage Account in the left sidebar.
3. Click on Company Leaders.
4. Click on the Users button.
5. Click the + New button at the top of the page.
6. Fill in the information (refer to Acronis' documentation for this).

Delete a User

Caution:

• Deleting the device is irreversible, and all backed-up data will be removed from Infomaniak's servers.
• The machines associated with this user will be unregistered.
• All protection plans will be revoked from all machines associated with this user.

To delete the account:

1. Login to the Acronis Console (acronis.infomaniak.com) with an Admin account.
2. Click on Manage Account in the left sidebar.
3. Click on Company Leaders (as in this example).
4. Click on the action menu ⋮ to the right of the user in question in the displayed table.
5. Deactivate the account.
6. Once the account is deactivated, delete the account (from step 5 above).

Linking Device and User

Example

Storage 1 TB
Licenses 2 Mobiles, 1 Server, 1 VM

• SBA-XXXX-ADMIN (limited to quotas from the Infomaniak Manager by default)
• User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
• User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)

To link a device to a user, download and install the Acronis agent on the respective device and confirm the registration with the correct account (SBA-XXXX-ADMIN, user1, or user2):

For troubleshooting registration issues, refer to this guide (click here).