Manage email forwarding addresses

This guide covers the mail forwarding addresses feature available on Infomaniak Mail Services.

Introduction

• this feature allows you to create a "virtual" email address without affecting the available email address quota on the paid Mail Service
• it does not retain any received messages; it is impossible to access, view, restore, or see logs of messages that have passed through
• it is only intended to forward incoming emails to one or more (max. 10 recipients per forwarding) actual existing addresses
• registered recipients must first accept their inclusion for the forwarding to work (see point 3 below)
• emails considered as spam by Infomaniak will not be forwarded (and for Gmail to Gmail forwarding, read this guide)

Possible Number of Forwardings

Number of possible mail forwarding creations, per available address (according to Mail Service quota): 

For example: Paid Mail Service for 10 addresses = 200 forwarding addresses available
 

Create the Address to Forward Emails

1. Open the forwarding addresses management page

To access the feature:

1. log in to Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon in the top right corner of the interface (or navigate using the left sidebar menu e.g.)
3. choose Mail Service (Collaborative Tools universe)
4. click on the name of the relevant object in the displayed table
5. click on the chevron ‍ to the right of the blue button Create an email address
6. choose Create a forwarding address
   

You can also click on Forwarding Mail in the left sidebar menu:

 

2. Add a new forwarding address

To do this:

1. click the blue button to Create a forwarding address
2. name the email address that will receive the forwarded emails (it will be valid on the main domain and its linked domains)
3. enter an email address that will receive the emails
4. click the ‍ button to add the valid email address to the table below
5. remove an address from the table if necessary by clicking the trash can icon
6. click the blue Create button
   
    

3. Confirm addition as a recipient of the forwarding

Entered receiving addresses in the table automatically receive a confirmation request email.

• the user must click the link in the email to validate the addition
• as long as the addition is not confirmed, the Pending status will remain displayed next to the destination address (visible if you edit the forwarding address - see below)

Edit or Delete the Forwarding

You cannot rename a forwarding address after creation. But to modify the list of forwarding recipients, or resend a confirmation request, or delete the forwarding address:

1. click on Forwarding Mail in the left sidebar menu
2. recipients who have not yet confirmed their addition are preceded by a gray icon
3. click on the action menu ⋮ to the right of the relevant forwarding address
   

From this action menu ⋮ click on:

1. Edit to add recipient email addresses:
    
   1. click the ‍ button to add the valid email address to the table below
   2. save the modification
   3. otherwise click the trash can icon to remove a recipient email address from the list
   4. the acceptance status details are displayed to the right of the recipient address
      
2. Resend to immediately request the user to accept their addition to the list (a second reminder will be possible only after 24 hours, otherwise the button remains grayed out)
3. Delete to remove the complete address (click on the confirmation modal to execute the deletion)