Manage email forwarding addresses

This guide concerns the email redirection addresses feature, a function available on the Mail Services and used to create addresses solely intended to redirect emails.

Preamble

• This feature allows you to create a "virtual" email address without affecting the available quota of email addresses on the paid Mail Service.
• It does not store any received messages, it is impossible to access and view them, nor to restore or view the logs of the messages that have transited.
• It is solely intended to redirect incoming emails to one or more (max. 10 recipients per redirection) other existing addresses.
• The registered recipients to receive the redirected e-mails must first accept their addition for the redirection to them to work (see point 3 below).
• Emails considered as spam by Infomaniak will not be redirected (and refer to this other guide regarding possible redirections from Gmail to Gmail).

Number of possible redirections

Number of possible mail redirection creations per available address (according to the Service Mail quota): 

• kSuite Standard 1 user max. = 1‍ | kSuite Standard 2 users min. = 20‍ | ‍‍kSuite Pro = 20 ‍‍ | kSuite Entreprise = 20‍
• Service Mail Starter = 1 ‍‍ | Service Mail 5 addresses min. = 20‍

For example: Service Mail paid for 10 addresses = 200 redirection addresses available
 

Create the address intended to redirect emails

1. Open the redirection email addresses management page

To access the feature:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ to the right of the blue button Create an email address.
4. Choose to Create a redirection address:
   

You can also click on Mail de redirection in the left sidebar:

2. Add a new redirection address

For this:

1. Click on the blue button to Create a redirection address.
2. Name the email address that will receive the emails to be redirected (it will be valid on the main domain and its linked domains).
3. Specify an email address that will receive the emails.
4. Click on the ‍ button to add the valid email address to the table below.
5. Delete an address from the table if necessary by clicking on the trash can icon.
6. Click on the blue Create: button
   
    

3. Confirm the addition as a recipient of the redirection

The recipient addresses entered in the table automatically receive an email requesting confirmation of the addition.

• The user must click on the link in the email to confirm the addition.
• As long as the addition is not confirmed, the status Pending will remain displayed next to the destination address (visible if you modify the redirection address - read below).

Modify or delete the redirection

You cannot rename a redirection address after its creation. But to modify the list of redirection recipients, or resend a confirmation request, or delete the redirection email address:

1. Click on Mail redirection in the left sidebar.
2. Recipients who have not yet confirmed their addition are preceded by a grey icon.
3. Click on the action menu ⋮ to the right of the relevant redirection address:
   

From this action menu ⋮ click on:

1. Edit to add recipient email addresses:
    
   1. Click the button ‍ to add the valid email address to the table below.
   2. Save the modification.
   3. Otherwise, click the trash can icon to remove a recipient email address from the list.
   4. Acceptance status details are displayed to the right of the recipient address:
      
2. Resend to immediately ask the user via email to accept their addition to the list (a second reminder will only be possible after 24 hours, otherwise the button remains grayed out).
3. Delete to remove the entire address (click on the confirmation modal to perform the deletion):