Fix a web redirection error

You have arrived on this page because you have a misconfigured web redirection on your domain. Infomaniak is unable to identify the correct path for this redirection, so you are redirected to this page to help you correct the situation.

DNS zone check

To restore the functionality of your redirection, you must first remove the traces of a poorly configured old redirection:

1. Access your DNS zone.
2. Delete the relevant records (refer to the list below) that correspond to your redirection.
3. Click on the icon ⋮ to the right of the DNS entry and select Delete:
   
   • You probably won't find all the records listed, this is perfectly normal.
   • Any addition/modification can take up to 48 hours to propagate.
4. Recreate the web redirection.

List of records to check and delete

DNS records can be of type:

• A and which point to xx.xx.xx.xx (numbers only)
• AAAA and which point to an IP xxxx:xxxx:x:x::x (numbers and letters)
• TXT whose string resembles “(number)|(URL)”
  • for example 1|infomaniak.com if your redirection points to infomaniak.com
• TXT whose string resembles “(letter)|(text)”
  • for example t|Text, d|Text or k|Text