Solve a video problem on kMeet

This guide helps you solve possible problems of access to the camera withkMeet, the ethical video conferencing solution proposed by Infomaniak.

With current security standards, a web browser or application installed on an operating system such as Windows or macOS will have to ask for permission. to access the microphone and to the camera as soon as a video conference starts.

Allow access to camera

To this end:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Start a new meeting:
   
3. Indicate a name for your meeting room.
4. Continue, a popup should ask you to allow the browser to access your microphone + camera:
   
5. If the popup is not automatically displayed, check the icons in your browser header:
    
   or here: