Fix a video issue on kMeet

This guide helps you solve any potential camera access issues with kMeet, the ethical videoconferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask for your permission to access the microphone and the camera as soon as a video conference begins.

Allow camera access

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Start a new meeting:
   
3. Enter a name for your meeting room.
4. Continue, a pop-up should ask you to authorize the browser to access your microphone and camera:
   
5. If the popup does not appear automatically, check the icons present in the header of your browser:
   
   or here: