Apple Mail (macOS): configure email (IMAP)

This guide explains how to connect the Apple Mail application (version 16.0 - macOS Sonoma 14.1.2) to an email address hosted by Infomaniak.

⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP. For additional help, contact the support of the software you are using or a partner — also read about the host's role.

Prerequisites

Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
Test the password of the email address (do not confuse it with the one used to log in to the Infomaniak interface)
Verify on the Mail Service that the automatic diagnosis is correct

Recommended Methods

Instead of manual configuration, we recommend using an Apple synchronization profile to set up Apple Mail automatically.

Manually Add the Email Address to the Application

To configure the email application:

Open the application
Click on Other Account
Click on Continue
Enter the account name
Enter the email address to be associated
Enter the password for the email address
Click on the blue button Sign In
Check and complete any missing information
Click on Sign In
There you go, your email address is now configured in the application

Settings to Use

IMAP/SMTP server name mail.infomaniak.com
IMAP port 993 (SSL)
SMTP port 465 (SSL)
Username complete email address
Password password for the email address
Mandatory authentication (learn more)

In Case of Problems

No need to contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides can help you resolve any issues:

Follow the solutions provided in this guide (click here) regarding email in general
Delete any Apple configuration profiles related to your Infomaniak email before reconfiguring it

If your Apple Mail is not working after changing your email password, read this guide (click here).

Link to this FAQ:

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