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Configure New Outlook (Windows) to IMAP (messagery)
This guide explains how to connect the email application New Outlook (replacing Microsoft Courier and Windows Mail) to an email address hosted by Infomaniak.
Although the e-mails themselves remain stored on the Infomaniak server, the experience in New Outlook is very integrated with Microsoft cloud, which means that some of your account information can be used by Microsoft for centralized management and better synchronization experience. If you want to have complete and local control over your e-mails, consider using third party messaging software/clients which allow for more direct storage.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
- Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
- Check on the Service Mail that the automatic diagnosis is correct.
Add the email address to the app
To configure the email application:
- Open the app.
- If necessary click on the toothed road at the top right (if not go to step 4):
- Click on Add Account:
- Enter the email address to attach.
- Click on Continue:
- Enter the password of the email address.
- Click on the button See more.
- Check and complete the missing information by going down with the elevator if necessary:
- Check and complete the missing information.
- Click on Continue:
- Get to know and pass the various Microsoft information windows:
- That's it, your email address is now set up in the app:
Recommended parameters
- Incoming IMAP server
mail.infomaniak.com - IMAP port
993(with SSL) - Outgoing SMTP server
mail.infomaniak.com - SMTP port
465(with SSL) - Username/username
adresse mail complète & entière( ? ) - Password
celui attribué à l'adresse mail en question( ? ) - Mandatory authentication for sending e-mails:
- It activates in the SMTP settings of your application.
- Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.
Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.
In case of a problem
⚠The Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP For additional assistance contact the support of the software used or partner — discover also the role of the host.
It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. The troubleshooting guides help you solve a possible problem:
- Learn about the solutions given in this other guide about messaging in general.
- This other guide More particularly concerns Outlook.
...and if your Outlook no longer works since a change of email password, be aware of this other guide.