This guide explains how to connect the mail application New Outlook (replacing Microsoft Mail and Windows Mail) to an email address hosted at Infomaniak.

Add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To set up the email application:

1. Open the application.
2. If necessary, click on the gear icon in the top right corner (otherwise, skip to step 4):
   
3. Click on Add an account:
   
4. Enter the email address to connect.
5. Click on Continue:
   
6. Enter the email password.
7. Click on the button See more.
8. Check and complete any missing information by scrolling down if necessary:
   
9. Check and complete the missing information.
10. Click on Continue:
    
11. Take note of and go through the various Microsoft information windows:
    
12. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• Port SMTP = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

Important information

Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:

• Some information from your account may be used by Microsoft for centralized management and better synchronization experience.
• According to some users, it would even be mandatory to have a Microsoft Cloud account to use classic IMAP.

If you want to have total and local control over your emails, consider using third-party email software/clients (such as Thunderbird for example) that allow for more direct storage.

Password

If you are unsure about your email password, the troubleshooting guides help you resolve any issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook stops working after changing your email password, refer to this guide.