Set up the Mail app (native Android application) in IMAP (email)

This guide explains how to connect the native Android mail application to an email address hosted at Infomaniak.

It is recommended to use the app Infomaniak Mail (Android) ⚠️ Infomaniak Mail is compatible with any application supporting IMAP/SMTP. For additional help contact the support of the software used or a partner — also discover the role of the host.

Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
Check on the Service Mail that the automatic diagnosis is correct.

Manually add the email address to the application

To set up the mail application:

Incoming IMAP server = mail.infomaniak.com
IMAP port = 993 (with SSL)
Outgoing SMTP server = mail.infomaniak.com
SMTP port = 465 (with SSL)
Username = the full & complete email address ( ? )
Password = the one assigned to the email address you want to access ( ? )
Authentication required for sending emails:
- It is activated in the SMTP settings of your application.
- Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

There is no need to contact Infomaniak Support if your email address works well outside of the application.

The most common error involves using an incorrect password.

The troubleshooting guides help you resolve any issues:

Check out the solutions provided in this other guide regarding email in general
… and if your application no longer works for sending (e.g., SMTP server disconnected or absent) or since a password change, refer to this other guide.

Link to this FAQ:

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