1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Mail (Android): Set up email (IMAP)
This guide explains how to connect the native email application on an Android device to an email address hosted at Infomaniak.
It is recommended to use the Infomaniak Mail (Android) app ⚠️ Infomaniak email is compatible with any application that supports IMAP/SMTP protocols. For additional help, contact the support of the software used or a partner — also refer to the role of the hosting provider.
Prerequisites
- Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- Verify the email address password (without confusing it with the one used to log into the Infomaniak interface)
- Check on the Mail Service that the automatic diagnosis is correct
Add the email address manually to the application
To configure the email application:
- Open the application
- Click on Add an account
- Select Other as the account type
- Enter your email address
- Select the Personal IMAP type
- Verify and complete the missing information
- Complete the process
- There you go, your email address is now configured in the application
Settings to use
- IMAP/SMTP server name
mail.infomaniak.com - IMAP port
993(SSL) - SMTP port
465(SSL) - Username
Full email address - Password
Email address password - Mandatory authentication (Learn more)
In case of trouble
No need to contact Infomaniak Support if your email address works fine outside the application. The most common error is using an incorrect password. The troubleshooting guides will help you resolve any issues:
- Follow the solutions provided in this guide (click here) regarding email in general
and if your application no longer works for sending (e.g., disconnected or absent SMTP server) or after changing the email password, read this guide (click here).