Configure eM Client with IMAP (messagery)

This guide explains how to connect the email application eM Client to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Service Mail alone, or existing within a kSuite).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the app

To configure the email application:

1. Open the app and choose the desired mode and click Next:
   
2. Enter the email address to attach and click the button Start next to the field:
   
3. Enter the password of the email address and click on Continue next to the field:
   
4. Check the box and click on Yes:
   
5. Check and complete the missing information:
   
6. Choose the desired mode and click Next:
   
7. Check and complete the missing information:
   
8. That's it, your email address is now set up in the app:
   

Recommended parameters

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username/username = full & full email address ( ? )
• Password = the one assigned to the email address you want to consult ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. Learn about the solutions given in this other guide about messaging in general.