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Outlook Microsoft 365 (Windows): configure email (IMAP)
This guide explains how to connect the Outlook (Microsoft 365 MSO) email application to an email address hosted with Infomaniak.
⚠️ Infomaniak email is compatible with any application supporting IMAP/SMTP. For additional assistance, contact the support of the software being used or a partner — also, read about the role of the host
Prerequisites
- create the address within an Infomaniak Mail Service (or with the free ik.me offer)
- test the email address password (do not confuse it with the one used to log in to the Infomaniak interface)
- check on the Mail Service that the automatic diagnostic is correct
Add the Email Address to the Application
To configure the email application:
- Open the application
- Click on File
- Click on Add Account
- Enter the email address to be linked
- Click on Connect
- Choose IMAP
- Check and complete the missing information
- Click on Next
- Enter the password for your email address
- That's it, your email address is now configured in the application
Settings to Use
- IMAP/SMTP server name
mail.infomaniak.com - IMAP port
993(SSL) - SMTP port
465(SSL) - Username
full email address - Password
email address password - Mandatory authentication (learn more)
In Case of Issues
No need to contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides will help you resolve any issues:
- Follow the solutions provided in this guide (click here) regarding email in general
- This guide (click here) is specifically about Outlook
And if your Outlook is not working after changing the email password, read this guide (click here).