1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Synchronize e-mail on all your devices
This guide explains how to access your emails hosted by Infomaniak from your devices. Please refer to this other guide if you are looking for information on synchronizing your contacts & calendars.
Directly access your mailbox
Use the webmail directly in a web browser with the Web app Infomaniak Mail (online service mail.infomaniak.com).
Download the mobile app Infomaniak Mail (iOS / Android smartphone or tablet app).
Synchronize emails across all your devices
Click here to open the Infomaniak assistant to configure synchronization for your devices (macOS, Windows, Linux, Android, iOS) and email clients/software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).
Specific guides
| System / OS | Application to synchronize |
| Outlook New / Microsoft 365 MSO / 2019 (Windows) | |
| Outlook Microsoft 365 MSO (macOS) | |
| Apple Mail (configuration profile macOS) | |
| Apple Mail (configuration profile iOS: iPhone, iPad, etc.) | |
| Mail (Android: Huawei, Samsung, Sony, etc.) | |
| Outlook (iOS + Android) | |
| Gmail (iOS + Android + web browser) | |
| Mozilla Thunderbird |
Generic settings to fill in
- incoming IMAP server
mail.infomaniak.com - IMAP port
993(with SSL) - outgoing SMTP server
mail.infomaniak.com - SMTP port
465(with SSL) - username
full & complete email address - password
the one assigned to the email address in question - mandatory authentication for sending emails; activate in your application's SMTP settings: check "use the same settings as the incoming server" or depending on the email clients/software, re-enter a username (= full & complete email address) and its password
POP3 protocol not recommended (POP server = mail.infomaniak.com and port = 995 with SSL)
If you encounter issues
- The various points to check absolutely.
⚠️ Infomaniak's email is compatible with any application supporting IMAP/SMTP. For further assistance, contact the support of the software used or a partner — also read the role of the host
Change an email password
You can change an email password:
- from the Manager under Mail Service
- directly from the Infomaniak Web Mail app (online service mail.infomaniak.com)
Apply the new email password
You must then update your applications & devices on which the email address (whose password has been changed) was installed and connected. Read the guides:
- Apple Mail (macOS / iOS)
- Android Mail / Gmail (different versions)
- Microsoft Outlook (different versions)
- Windows Mail / Courrier
- Mozilla Thunderbird