Manage acknowledgements/read confirmations

This guide explains how to enable or disable acknowledgement/read requests from the Mail Infomaniak Web app (online service) mail.infomaniak.com).

Preamble

• Requests for confirmation of receipt and/or reading are compatible with most messaging systems.
• However, they depend on the action of the user and the parameters of his/her messaging system.
• The receipt (or non-receipt) of a read confirmation does not guarantee anything (the logs may be better suited to certain cases).

Request acknowledgement/reading

To allow your correspondent to easily confirm the correct reception of your message sent from the Web Mail Infomaniak app (online service) mail.infomaniak.com):

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click Send in the left side menu.
4. Activate the toggle switch to request an acknowledgement of receipt/reading.
   
5. Click on ‍ Filters and rules (in the part Mail address settings).

Note that it is also possible to activate it on a case-by-case basis when sending your message to Mail, from the writing options by clicking on ⋮ then on the option in question:

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Acknowledge receipt of message

If you receive an email and consult it on Mail While its sender specifically requested to be notified, you can acknowledge receipt of the message when reading it: