This guide explains how to manage the behavior of deleted files and the trash can of kDrive.

Foreword

• When a file is deleted from one of the tools synchronized with kDrive, the Web app kDrive (online service kdrive.infomaniak.com) moves the file to its trash.
• The file remains there for a minimum of 30 days after its arrival, but some offers may set a retention period of up to 365 days.
• If this kDrive trash can is emptied, it is impossible to recover its contents.
• If the recycle bin of the operating system on which kDrive is installed is emptied, this does not empty the recycle bin of the Web app kDrive.

TRANSLATION_ERROR

… of the kDrive web app

To access the files in the trash:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Trash in the left sidebar to view the files it contains.
4. Click on Settings to configure the retention period for files in the trash can:
   
5. Select the desired duration from the drop-down menu (3 months, 6 months, 1 year).
6. Confirm the setting by clicking the Confirm button:
   
   • You can also access it by clicking on the Settings icon ‍ at the top right of the interface (point 3 in the image above) then on Trash Settings in the left sidebar (point 4).

... of the desktop app kDrive

To choose whether deleting a file on the web app (online service kdrive.infomaniak.com) or the mobile app (application for iOS/Android smartphone or tablet) should move the synchronized file with the desktop app (desktop application for macOS / Windows / Linux) to the computer's recycle bin:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ to the right on the window that appears.
3. Click on Application Preferences:
   
4. Turn the toggle switch on or off to decide whether to send the synchronized version to the computer's recycle bin:
   

Fixing an issue with sending to the trash on computer

In rare cases, it may happen that despite a setting to move files to the trash (point 4 above), the desktop app kDrive (desktop application on macOS / Windows / Linux) permanently deletes the deleted file on the computer…

• … on the Web app (online service kdrive.infomaniak.com)…
• ... or on the mobile app (application for smartphone or tablet iOS / Android)...
• TRANSLATION_ERROR

instead of moving it to the trash:

• Insufficient space: the trash can has reached its maximum configured size.
• No trash bin: some file systems, such as network drives, removable drives (e.g. USB key), may not have a trash bin.

This list is not exhaustive but it covers most of the cases that will not be reported to the user. Other issues, such as those related to the use of read-only mounted disks, will be taken into account and reported to the user.

Restore a file from the trash…

... on the kDrive web app

To restore a file to its original location when the trash has not yet been emptied:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Trash in the left sidebar.
4. Select the items to restore.
5. Click on Restore:
   
    

You can restore the file to a location of your choice or to its original location.

To restore an entire kDrive to its state before files were moved or reorganized, refer to this other guide.

To restore a previous version of an existing file, refer to this other guide.