This guide explains how to manage the behavior of deleted files and trash kDrive.

Preamble

• When a file is deleted from one of the tools synchronized to kDrive, the Web app kDrive (online service) kdrive.infomaniak.com) places the file in its basket.
• The file remains there at least 30 days after arrival but some offers may define a retention period up to 365 days.
• If this kDrive trash is emptied, it is impossible to recover its contents.
• If the Trash of the operating system of the computer on which kDrive is installed is emptied, it does not empty the Trash of the Web app kDrive.

Manage Trash...

... from the web app kDrive

To access the Trash files:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Recycle Bin in the left side menu to view your files in it.
4. Click on Parameters to configure the retention time of files in the basket:
   
5. Choose the desired duration from the drop-down menu (3 months, 6 months, 1 year).
6. Confirm the settings by clicking on the button Confirm:
   
   • You can also access it by clicking on the icon Parameters ‍ at the top right of the interface (point 3 on the image above) then on Trash Settings in the left side menu (point 4).

... from the kDrive desktop app

To choose if deleting a file on the web app (online service) kdrive.infomaniak.com) or the mobile app (app for iOS / Android smartphone or tablet) must place the file synchronized with the desktop app (desktop app on macOS / Windows / Linux) in the computer trash:

1. Make a left click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left click on the Linux taskbar).
2. Click on the action menu ⋮ to the right on the window that appears.
3. Click on Application Preferences:
   
4. Activate or disable the toggle switch to decide to send the synchronized version to the computer's bin:
   

Solve a computer trash problem

In rare cases, it may be that despite a setting to move files into the Trash (point 4 above), the desktop app kDrive (desktop application on macOS / Windows / Linux) permanently deletes the deleted file on the computer...

• ... on the Web app (online service) kdrive.infomaniak.com)…
• ... or on the mobile app (app for iOS / Android smartphone or tablet)...
• ... or on another synchronized computer...

instead of placing it in the basket:

• Insufficient space: the basket has reached its maximum size configured.
• Absence of basketsOn some file systems, such as network drives, removable (e.g. USB key), there may be no basket.

This list is not exhaustive but covers the majority of cases that will not be reported to the user. Other concerns such as those related to the use of read-only discs will be taken into account and reported to the user.

Restore a Trash File...

... on the web app kDrive

For restore a file at its original location when the basket has not yet been emptied:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Recycle Bin in the left side menu.
4. Select the items to restore.
5. Click on Restore:
   
    

You can restore the file in a location at your choice or to its original location.

To return the whole of a kDrive as it was before moving or reorganizing files, read this other guide.

To restore a previous version of an existing file, be aware of this other guide.