Synchronize Contacts & Calendar (iOS apps) via CardDAV/CalDAV profiles

This guide explains how to connect the mobile apps Contacts and Calendar iOS (iPhone, iPad, etc.) with the contacts & calendars hosted at Infomaniak.

Preamble

• Your iOS device will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• The Contacts & Calendars are linked to your Infomaniak user account. When you log in to contacts.infomaniak.com or calendar.infomaniak.com you will likely have to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and the Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant (point 4 below).
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• The tools are compatible with any application supporting CardDAV/CalDAV.
  • For additional help, contact the support of the software used or a Partner — also discover the role of the host.

Install a configuration profile

For this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device:
   
3. Choose to synchronize the contacts & calendars:
   
4. Generate an application password dedicated to synchronization (in order to maintain the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Allow the download on the device:
   
8. Open the settings of the iOS device:
   
9. Tap on the recently downloaded profile:
   
10. Press Install:
    
11. Unlock your iOS device:
    
12. Press Install:
    
13. Enter (or paste) the application password twice consecutively (contacts + calendars).
14. Tap on Finish:
    

If your iOS **Contacts** and **Calendar** applications were already open, you need to restart them. You will then see the information added by the synchronization.

Contact Features

If you add new contacts from the iPhone after a synchronization, they will be added locally, in the iPhone's address book ("On My iPhone") instead of going to the synchronized address book. You must change this default setting in your application's settings.

Unfortunately, you cannot retrieve information about contact groups. Indeed, iOS does not really use folders or groups. Apple tags/marks each contact with one or more categories, but this is not a group membership.

Calendar specifics

By default, only your personal calendar is displayed in the Calendar application. To display calendars shared by another user:

1. Open the Calendar app.
2. Tap Calendar at the bottom of the screen.
3. Check the shared calendars to display.

Also, refer to Apple's documentation on this topic.

To manage notifications regarding activated or deactivated calendars, click on the ⓘ on the right:

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page* if necessary.

 

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces significant changes with each new system version, for example, a path on iOS 15:

becomes this on iOS 16: