Resolve SPF error when sending mail

This guide helps you resolve an email sending issue when your email is managed by Infomaniak but your website is with another provider (like Wix, for example), especially if you receive error emails mentioning SPF when writing to Gmail or similar addresses.

Check the Configuration

The tool Global Security (click here) informs you of any configuration inconsistencies in your Mail Service.

The DNS Diagnostic tool (click here) also detects possible inconsistencies in the DNS zone of your domain name but it only analyzes it when it is with Infomaniak (meaning when your domain name points to Infomaniak's DNS servers).

Wix: Add or Correct SPF

To add an SPF as a TXT record on the Wix interface:

1. log in to your Wix interface
2. click on the icon with your initials or your avatar at the top right
3. click on Domains
   
4. click on the action menu ⋮ to the right of the relevant item
5. click on Manage DNS records in the dropdown menu
   
6. click on + Add a record in the TXT (Text) section
   
7. enter the following information:
   
   

   hostname →	leave empty
   value (to copy-paste entirely) →	v=spf1 include:spf.infomaniak.ch -all
   TTL →	leave the current indication

   
   
8. validate and wait a few hours for the change to take effect

Read this guide (click here) if necessary.

Jimdo: Add or Correct SPF

To add an SPF as a TXT record on the Jimdo interface:

1. log in to your Jimdo interface
2. if necessary, select the relevant site
   
3. click on Edit to enter editing mode
4. choose Domains & E-mails > Domains in the menu
5. click on the relevant domain
6. under TXT Record, add this:
   

   (to copy-paste entirely) →

   v=spf1 include:spf.infomaniak.ch -all

7. validate and wait a few hours for the change to take effect