Configure Apple Mail (iOS app) manually to IMAP (messagery)

This guide explains how to connect the mobile app Apple Mail on iOS at an email address hosted by Infomaniak.

Preamble

• The 3 update methods offered by Apple Mail are:
  • Push
  • Recovery
  • Manual
• The method Push will not, however, be not available when setting up an address outside iCloud! To avoid this:
  • It is recommended that you configure your iOS device automatically via configuration profiles .mobileconfig Apple compatible, or use the app Infomaniak Mail (iOS) to benefit from a type update method Push.
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Manually add the email address to the application

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.
• Test the password of the e-mail address ( without confusing it with the one used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To configure the email application:

1. Open the app.
2. Click on Other account:
   
3. ‍Enter the information such as the email address to be attached and its password.
4. Click on Next:
   
5. The application mentions certain fields as optional But it's not at all.:
   
6. Check and complete the missing information.
7. Click on Next:
   
8. That's it, your email address is now set up in the app:
   

Recommended parameters

• Incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• Outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• Username/username adresse mail complète & entière ( ? )
• Password celui attribué à l'adresse mail en question ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. The troubleshooting guides help you solve a possible problem:

• Learn about the solutions given in this other guide about messaging in general.
• Remove any Apple configuration profiles linked to your Infomaniak email before restarting the configuration.

And if your Apple Mail no longer works at the sending level (SMTP server disconnected or absent e.g.) or since a change of email password, be aware of this other guide.