Quick Start Guide: kAuth (mobile app for strong authentication)

kAuth is a free mobile application that enhances and simplifies the security of Infomaniak accounts protected by two-factor authentication (2FA).

As a reminder, two-step verification protects your account and personal data when logging in to Infomaniak tools (manager.infomaniak.com and mail.infomaniak.com) by requiring your password and a second security method. The kAuth app is one of these methods. Learn more about 2FA

Prerequisites

• Have an Infomaniak account (know your username and password)
• Have an iOS / Android mobile device

Install the kAuth app

Download the application from your mobile device by clicking the link corresponding to your operating system:

• iOS version for iPhone, iPad, etc.
• Android version

Install and open the application.

Link kAuth to Infomaniak account

You have two options to link your Infomaniak accounts to kAuth:

1. Connect from this mobile device (recommended)
   1. Open kAuth on your mobile device
   2. Click on Connect from this mobile device
   3. Enter the Infomaniak account credentials to link and authenticate your connection if necessary (need help?)
   4. Click the Allow button
2. Connect from a computer (if you choose this method, you will need a computer connected to the Internet)
   1. Open kAuth on your mobile device
   2. Click on Connect from a computer
   3. On your computer, open the page manager.infomaniak.com/2fa
      1. If two-factor authentication is not yet enabled: click on Enable and choose kAuth Application
      2. If two-factor authentication is already enabled: click on Add an option then choose kAuth Application
   4. On your mobile device, click Continue
   5. If necessary, allow kAuth to access your camera (only required for scanning the QR code for identification)
   6. On your computer, click Next to display the QR code to scan
   7. Scan the QR code displayed on the computer

Save backup codes

If you have just activated two-factor authentication, the application will automatically display your 10 personal backup codes.

How the app works

When you attempt to log in to your account and after successfully entering your usual password, you receive a push notification on your mobile device asking you to authorize the connection ("YES / NO"), via a notification:

or directly in the application:

If the connection is authorized, the initial page is automatically redirected to the Infomaniak account. You do not need to manually enter a one-time code like with a traditional OTP application or a code sent by SMS.

What if there's no Internet connection?

Push notifications do not work without an Internet connection, but kAuth also works without an Internet connection and still allows you to display a one-time use code just like a traditional OTP application:

1. Open kAuth on your mobile device
2. Click on the relevant Infomaniak account
3. Copy the one-time use code (each code is valid for 30 seconds) on the login page
   

This way, you can still access your account while on the go or on vacation.

Add additional accounts

kAuth allows you to manage multiple Infomaniak accounts:

1. Open kAuth on your mobile device
2. Click on the blue + button
   
3. Repeat the steps described above to link the account

Delete an account from kAuth

To delete your Infomaniak identity in kAuth, you need to disable the kAuth security method from the 2FA section of the Manager.