Resolving a paid but cancelled order situation

If the order of an Infomaniak service is interrupted and canceled before its end, while a bank transfer is in progress, the money will be deposited into your prepaid account.

You can then choose:

1. Reorder and pay using the amount available in the prepaid account.
2. Request a transfer of the amount from the Manager to a bank account or PayPal (refer to this other guide if you are looking for information on retrieving the balance).