Configure Outlook 2019 to IMAP (messagery)

This guide explains how to connect the email application Outlook 2019 to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Service Mail alone, or existing within a kSuite).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the app

To configure the email application:

1. Open application
2. click menu File:
   
3. click on Account settings
4. click on Add or Remove Accounts:
   
5. click on New:
   
6. enter the email address to connect
7. click on Advanced Options
8. click on Manual configuration
9. click on the blue button Connect:
   
10. click on IMAP:
    
11. Enter password of the email address to be connected
12. click on the blue button Connect:
    
13. Uncheck additional configuration box for mobile device if necessary
14. click on the blue button Finish:
    
15. click on Repair to correct certain information added automatically but erroneously:
    
16. click on Advanced Options
17. click on Manual repair
18. click on the blue button Repair:
    
19. verify and complete missing or erroneous information
20. click on Outbound mail:
    
21. verify and complete missing or erroneous information
22. click on Next:
    
23. click on Finish:
    
24. click on Close:
    
25. That's it, your email address is now properly configured in the application:
    

Recommended parameters

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username/username = full & full email address ( ? )
• Password = the one assigned to the email address you want to consult ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. The troubleshooting guides help you solve a possible problem:

• follow the solutions given in this guide (click here) on messaging in general
• this guide (click here) especially concerning Outlook

and if your Outlook no longer works since a change of email passwordread this guide (click here).