Understanding size limits at the messaging level

This guide details the limits of your email at the size level ( weight message size and the size of the message disk space) set up as part of the Infomaniak email offers and guide you to view the storage used.

Limit of the size of the mailbox

• The total volume of your e-mails is unlimited, whether it is in number of messages or in place that it represents on the storage space.
• Only the supply my kSuite may not exceed 20 GB of storage.

Limit of the size of each e-mail

• The maximum size of an e-mail sent and received is 200 MB (this includes both the size of the attachment and the text and image(s) present in the e-mail).
• With the Web app Mail Infomaniak (online service) mail.infomaniak.com) the size limit of the attachments is 25 MB, beyond a link Swisstransfer is generated.

Limit of storage time of messages

• There's no such thing as no time limit for storing messages in the inbox or in subfolders, with the exception of: an e-mail that would be deleted, or reported as spam, or moved manually/automatically in the folder "Trash" or "Spam" (or one of its equivalent names as "Elements deleted", "Erased Messages", "Indesirable Mail", including spelling in another language, "Junk" e.g. - non-exhaustive list)... In this case, the e-mail is automatically deleted after 30 days no possibility of recovery.

• The backups made by Infomaniak have a period of detention.
• It is not recommended to keep more than 4,000 to 5,000 messages per folder (reduce the indexing of messages). It is therefore advisable to move your messages to subfolders, which also facilitates their consultation. You can do it. manually or to put in place automatic sorting rules.

Show total size from the Mail Infomaniak Web app

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Check or select the relevant email address from the drop-down menu in the left side menu.
3. Click on the action menu ⋮ to the right of the object concerned in the array that appears.
4. Click on Mail address settings:
   
5. Click on Refresh in the box Storage to display the size of the box:
   

Other courier limits

• Limitations on the number of recipients e-mail
• Limits of outgoing emails per 24 hours

A problem, though?

In case your recipient's e-mail address is not hosted by Infomaniak, you may receive a error message at the time of sending the e-mail. This can take various forms, e.g. Recipient address rejected : 5.2.2 Over quota 554 5.0.0 Service unavailable. 

This may indicate that your recipient's box is full and can no longer receive email or that the email you are trying to send is too large.