Pay / Renew a product automatically

This guide explains how enable or disable automatic renewal of your products.

Preamble

• You can automate the renewal of your products that reach their normal maturity via the method of payment of your choice.
• When new orders or product renewals are made, this feature automatically activates if you use a supported payment method (CB, Visa and MasterCard).
  • It is possible to disable this feature at any time.
• Once the automatic renewal is activated, the first payment attempt takes place 14 days before the product's due date.
  • Automatic renewal cannot be activated if the product is within 14 days of its normal maturity.
  • In this case, it is first necessary to renew the product before you can activate this feature.
• Be aware of this other guide if you are looking for information in case you could not renew the products in time or if an automatic renewal would not have worked and thus avoid any service interruption in the future.

Enable auto-renewal

One product at a time

In order to activate the future automatic renewal of the product of your choice:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the date filter (2 next months) if necessary for View All.
3. Click on the action menu ⋮located to the right of the element concerned.
4. Choose to activate automatic product renewal:
   
   
    
5. A window can then open to choose the desired payment method.

All products at once

In order to activate the future automatic renewal of all your products:

1. Click here in order to gain access to the management of Renewals on the Manager Infomaniak (Need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the button Manage renewals.
4. Choose to activate automatic product renewal:
   
   

Disable automatic renewal

One product at a time

In order to disable the automatic renewal of the product of your choice:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the date filter (2 next months) if necessary for View All.
3. Click on the action menu ⋮located to the right of the element concerned.
4. Choose deactivate automatic product renewal:
   
   
    
5. A window can then open to choose the desired payment method.

All products at once

To disable automatic renewal of all your products:

1. Click here in order to gain access to the management of Renewals on the Manager Infomaniak (Need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the button Manage renewals.
4. Choose deactivate automatic product renewal: