This guide explains how to enable or disable automatic renewal of your products.

Preamble

• You can automate the renewal of your products as they approach their normal expiration date via your preferred payment method.
• When placing new orders or renewing a product, this feature is automatically activated if you use a supported payment method (CB, Visa and MasterCard cards).
  • It is possible to deactivate this feature at any time.
• Once automatic renewal is activated, the first payment attempt occurs 14 days before the product's expiration date.
  • It is impossible to activate automatic renewal if the product is less than 14 days from its normal expiration date.
  • In this case, you must first renew the product before you can activate this feature.
• Refer to this other guide if you are looking for information in case you were unable to renew the products on time or if an automatic renewal did not work, and thus avoid any service interruption in the future.

Enable automatic renewal

One product at a time

To activate the automatic renewal of your chosen product:

1. Click here to access the payments management on the Infomaniak Manager (need help?).
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Choose to enable automatic renewal for the product:
   
   
    
5. A window may then open to select the desired payment method.

All products at once

To activate the future automatic renewal of all your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the box at the top of the column to select all your products in one click.
3. Click on the Manage renewals button.
4. Choose to enable automatic renewal for products:
   
   

Disable automatic renewal

One product at a time

To disable the automatic renewal of the product of your choice:

1. Click here to access the payments management on the Infomaniak Manager (need help?).
2. If necessary, click on the date filter (next 2 months) to Show all.
3. Click on the action menu ⋮ located to the right of the relevant item.
4. Choose to deactivate the automatic renewal of the product:
   
   
    
5. A window may then open to choose the desired payment method.

All products at once

To disable the automatic renewal of all your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the box at the top of the column to select all your products in one click.
3. Click on the Manage renewals button.
4. Choose to disable automatic renewal of products: