Ordering an EV SSL certificate from Sectigo

This guide details the conditions and procedure to obtain an EV SSL certificate from Sectigo.

Extended Validation (EV) SSL certificates can only be granted to organizations, companies, and businesses registered with the registry or chamber of commerce. DV certificates from Sectigo and Let's Encrypt are not subject to this constraint.

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Procedure for validating EV certificates

Obtaining an EV SSL certificate may take up to 24 hours and requires valid information from the client.

This procedure is repeated every 12 months, regardless of the chosen subscription duration for the EV certificate.

1. Verification of company details

The data to be added to the certificate must first be verified from an independent source:

• the legal or trading name
• the legal form
• the address
• the postal code
• the region / canton / department
• the country / country code

Attention:

• the company name must match exactly the one registered with the registry or chamber of commerce; the order can only be processed if the given name is registered and correctly noted
• only the registered legal name or the trading name followed by the legal name in parentheses is allowed [example: Trading name (Legal name)]; for entities without a legal name, all trading names can be used
• using a postal address is prohibited

In light of the above, a new request with correct data in the CSR may sometimes be necessary, and Infomaniak may also require your approval to make changes to the information provided during the order.

2. Verification of data in the Whois directory

The Whois directory displays information about the owner of a domain name. This data must match the information provided when ordering the EV SSL certificate.

To update a domain's information in Whois:

• if your domain is managed by Infomaniak, follow this guide (click here)
• if your domain is not managed by Infomaniak, contact your hosting provider/registrar

3. Contract & validation for the EV certificate

After ordering an EV certificate, the designated company contact person will receive an email from the Sectigo certification authority with the following documents:

• the certificate request form
• the certificate contract

These documents are pre-filled, and the contact person must validate them online using an additional code. This will be provided by an automated Sectigo phone robot (the call number will come from the Netherlands, +31 88 775 77 77 in principle) orally to your registered number with the registry or chamber of commerce.

Each certificate request is validated by phone, including renewals and reissues of multi-domain certificates.

4. Domain verification (only for external sites)

This step verifies that you have control of the domain (if it is external to Infomaniak) for which the certificate is requested. Domains of sites hosted at Infomaniak are automatically validated.

Each (sub-) domain must be individually approved via one of the methods described in this guide (click here).