This guide details the conditions and procedure to obtain a EV SSL certificate from Sectigo with Infomaniak.

Prerequisites

• Extended Validation (EV) SSL certificates can only be issued to organizations, companies, and societies legally registered with a recognized government authority (such as a commercial register).
  • The DV certificates from Sectigo and Let's Encrypt are not subject to this constraint.
  • Compare the available SSL certificates

EV certificate validation procedure

Obtaining an EV SSL certificate can take up to 24 hours and requires valid information from the client.

This procedure is repeated every 12 months, regardless of the subscription duration chosen for the EV certificate.

1. Verification of the company's details

The data that will be added to the certificate must first be verified with an independent source:

• the legal or commercial name
• the legal form
• the address
• the postal code
• the region / the canton / the department
• the country / the country code

Attention:

• The company name must exactly match the one registered with the registry or the chamber of commerce; the order can only be processed if the given name is registered and correctly noted.
• Only the registered legal name or the brand name followed by the legal name in parentheses is allowed [example: Commercial Name (Legal Name)]; for entities without a legal name, all commercial names can be used.
• It is forbidden to use a postal address.

Given the above, a new request with correct data in the CSR may sometimes be necessary, and Infomaniak may also need your approval to make changes to the information provided during the order.

2. Verification of data in the WHOIS directory

The WHOIS directory displays the information of the owner of a domain name. This data must match the information provided when ordering the EV SSL certificate.

To update the information for a domain in the WHOIS:

• If your domain is managed by Infomaniak, refer to this other guide.
• If your domain is not managed by Infomaniak, contact your host/registrar.

3. Contract & validation for the EV certificate

After ordering an EV certificate, the designated company contact person will receive an email from the certification authority Sectigo with the following documents:

• the certificate request form
• the certificate contract

These documents are pre-filled and the contact person must validate them online using an additional code. This will be provided by a telephone robot from Sectigo (the call number will come from the Netherlands, +31 88 775 77 77 in principle) orally to your number registered with the registry or the chamber of commerce.

Each certificate request is validated by phone, including renewals and reissues of multi-domain certificates.

4. Domain verification (for external sites only)

This step verifies that you control the domain (if it is external to Infomaniak) for which the certificate is requested. Domains of sites hosted at Infomaniak are automatically validated.

Each (sub-)domain must be approved individually via one of the methods described in this other guide.