This guide details how to obtain the connection and configuration information for Swiss Backup (backup with Acronis), the backup solution in an independent Swiss cloud. It also explains the differences between the passwords at your disposal.

Access connection information

To access the information related to your connection to Acronis:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. The various information related to your device is displayed on the page:
   
   1. User name : SBA-AB123456-ABCDE
   2. Password : *** (read below to manage it)
       

Different passwords

Infomaniak account

To access the management of the Swiss Backup product (Acronis or Cloud storage), you must log in to the Infomaniak Manager: refer to this other guide for more information.

Acronis Backup

To establish a connection to the Acronis interface, a password must be generated for the first time when creating a device on the Swiss Backup interface and activating the identifier (point 8 at the bottom of this other guide).

It is not possible to display an already generated password. If you forget it, you must generate a new one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Generate a new password (in the Acronis Backup Space section) and follow the assistant:
   

Non-administrator account

An administrator account can create non-administrator accounts. A password reset for a non-admin account is requested on the login page of the Acronis interface and is then sent by email to the user's address:

If no message reaches the user's email, check that the username is correct (sb_12345 may sometimes have been created with a username and it is this name that must be specified in order to reset the password).

Acronis Encryption

It is recommended to encrypt all backups stored in cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To activate encryption, specify the encryption parameters when creating a protection plan. Once a protection plan is applied, the encryption parameters cannot be modified.

To use different encryption parameters, create a new protection plan.

Cloud Backup

To establish a connection of type Swift / S3 / FTP/SFTP / etc., a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.