Swiss Backup Login Information (Acronis Backup)

This guide details how to obtain the login and configuration information for Swiss Backup (backup with Acronis), the backup solution in an independent Swiss cloud.

It also explains the differences between the passwords available to you.

Accessing Login Information

To access the information regarding your connection to Acronis:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
3. Choose Swiss Backup (Cloud Computing universe)
4. Click on the name of the relevant object in the displayed table:
   
5. The different information regarding your device will be displayed on the page:
   1. User name: SBA-AB123456-ABCDE
   2. Password: *** (read below to manage it)

Different Passwords

Infomaniak Account

In order to access the management of the Swiss Backup product (Acronis or Cloud storage), you need to log in to the Infomaniak Manager: read this guide.

Acronis Backup

To establish a connection to the Acronis interface, a password must be generated the first time when creating a device on the Swiss Backup interface and activating the identifier (point 11 at the bottom of this guide).

It is not possible to display an already generated password. In case of forgetting, you need to generate a new one:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
3. Choose Swiss Backup (Cloud Computing universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Generate a new password (in the Acronis Backup Space section) and follow the wizard:
   

Non-Administrator Account

An administrator account can create non-administrator accounts. Resetting a non-admin account password is requested on the login page to the Acronis interface and is then offered via email to the user's address:

If no message arrives at the user's email, make sure the username is correct (sb_12345 may sometimes have been created with a username, and that's the name you need to specify to reset the password).

Acronis Encryption

We recommend encrypting all backups stored in the Cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To activate encryption, specify the encryption settings when creating a protection plan. Once a protection plan is applied, the encryption settings cannot be changed.

To use different encryption settings, create a new protection plan.

Cloud Backup

To establish a connection of the type Swift / S3 / FTP/SFTP / etc., a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.