Transfer web hosting from one Cloud Server to another

This guide explains how to move a Web Hosting (and all the sites it contains) from one Cloud Server to another managed Cloud Server.

Preamble

• FTP & MySQL
  • When moving hosting from one Cloud Server to another:
    • FTP and database access does not change.
    • The only changes on the hosting are the supported versions of PHP and MariaDB, as well as the IPv4 and IPv6 addresses of the server.
    • Hostnames do not change and are automatically updated to point to the new IP addresses.
• Temporary downtime:
  • The hosting sites will be unavailable during the migration of the data.
  • This process can take several minutes depending on the number of files to be transferred to the new Cloud Server.
• Possible switch to HTTP/2:
  • HTTP/2 is enabled on the new servers.
  • Certain directives in your server's .htaccess file may require adaptation.
• Traffic redirection:
  • A proxy is set up for 7 days to redirect traffic from the old server to the new one.
  • Be mindful of this period, especially for crons (see below).
• Crons not migrated:
  • SSH crons are not migrated.
  • Files and crons are generally not deleted immediately, which can result in duplicates.
  • The management of crons is your responsibility; based on the progress of your migration, it is up to you to:
    • disable and enable crons via SSH if you have any, to avoid execution conflicts,
    • check your crons,
    • ensure they are properly configured on your new Cloud Server.

Move the hosting

Requirements

• Both servers must be in the same Organization and accessible to the user performing the operation.

Once the second Cloud Server is operational:

1. Click here to access the management of your Web Hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the Manage button.
4. Click on Move to another server in the displayed menu:
   
5. Select the desired destination server.
6. Click on Confirm.

Adjust the DNS zone and finalize

If your domain names are not managed by Infomaniak or in the same Organization as the Cloud Server:

• Adjust the A record of the relevant domains.
  • Any DNS additions/changes can take up to 48 hours to propagate.
  • It is therefore recommended not to cancel the old Cloud Server until this period has passed.
• Cancel the old Cloud Server if necessary.