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Transfer web hosting from one Cloud Server to another
This guide explains how to move a Web Hosting (and all the sites it contains) from one Cloud Server to another managed Cloud Server.
Both servers must be in the same Organization and accessible to the user performing the operation.
If you wish to upgrade the current Cloud Server to a next-generation server, read this guide.
Introduction
- FTP & MySQL
- when moving hosting from one Cloud Server to another:
- FTP access and databases do not change
- only the supported versions of PHP and MariaDB, as well as the IPv4 and IPv6 addresses of the server, change
- hostnames do not change and are automatically updated to point to the new IP addresses
- when moving hosting from one Cloud Server to another:
- Temporary interruption
- the sites of the hosting will be unavailable during data migration
- this process may take several minutes depending on the number of files to transfer to the new Cloud Server
- Possible transition to HTTP/2
- HTTP/2 is active on the new servers
- some directives possibly present in the .htaccess file of your server may require adjustment
- Traffic redirection
- a proxy is set up for 7 days to redirect traffic from the old server to the new one
- so, remember to consider this period, especially for crons (see below)
- Non-migrated crons
- SSH crons are not migrated
- files and crons are generally not immediately deleted, which can lead to duplicates
- cron management is your responsibility: depending on the progress of your migration, you need to:
- disable and enable crons via SSH if you have any, to avoid execution conflicts
- check your crons
- ensure they are properly configured on your new Cloud Server
Moving the Hosting
Once the second Cloud Server is operational:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the icon at the top right of the interface (or navigate using the left sidebar, for example)
- choose Hosting (within the Web & Domain section)
- click directly on the name of the relevant object in the table that appears
- click on the Manage button
- click on Move to another server in the menu that appears
- choose the desired destination server
- click on Validate
Update DNS Zone and Complete
If your domain names are not managed by Infomaniak or within the same Organization as the Cloud Server, it will be necessary to update the A record of the affected domains. Since changing a domain's DNS zone can take up to 48 hours, it is advisable not to cancel the old Cloud Server before this period.
Cancel the old Cloud Server if necessary.