Manage Newsletter Subscriptions

This guide is about the Infomaniak Newsletter and provides some use cases regarding user registrations.

Registration and re-registration, different data…

To access your Newsletter:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. If necessary, click on the domain name in the displayed table.
3. The Newsletter interface will appear.

It is possible to register multiple times consecutively for the same Newsletter:

1. Example of user re-registration after unsubscription:
   
2. The registration date displayed on the subscriber management page will always correspond to the first registration (even if there are multiple registrations and even if there has been no unsubscription of the user in the meantime):
   
3. If the user re-registers without being unsubscribed but provides different information at registration (e.g., different name), these new details will be applied.

Unsubscription, deletion, and forgetting

The Newsletter manager can perform 3 actions on a subscriber's record:

1. Unsubscribe the subscriber manually

In this case, the subscriber

• switches to unsubscribed status
• will no longer receive the Newsletter
• remains visible in the lists (by enabling the Unsubscribed filter)
• can be modified via re-importation, unique or other, but their subscribed or unsubscribed status will remain the same
• and they can be manually re-subscribed from their subscriber record:
  

No email is sent to the user during these operations.

2. Delete the subscriber

In this case, the subscriber (whether subscribed or unsubscribed)

• is removed from the lists, and no search filter (or trash system) allows the recovery of a deleted user
• can be modified via re-importation, unique or other, but their subscribed or unsubscribed status will remain the same:
  
• all information related to their activity since their first registration is retrieved and displayed

No email is sent to the user during these operations.

3. Forget the subscriber

In this case, the result and possibilities are exactly the same as for deletion (point 2 above) except that after 30 days all information related to their activity will be irretrievable.

No email is sent to the user during these operations.