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Manage Newsletter subscriptions
This guide concerns the Infomaniak Newsletter and provides some use cases around user subscriptions.
Subscription and resubscription, different data...
It is possible to subscribe multiple times to the same Newsletter:
- User resubscription after unsubscribing:
- The subscription date displayed on the subscriber management page will always correspond to the first subscription (even if there are multiple subscriptions and even if the user has not unsubscribed in the meantime):
- If the user resubscribes without unsubscribing but provides different information at the time of subscription (e.g., different name), these new pieces of information will be applied.
Unsubscription, deletion, and forgetting
The Newsletter manager can perform 3 actions on a subscriber's record:
1. Manually unsubscribe the subscriber
In this case, the subscriber:
- is marked as unsubscribed
- will no longer receive the Newsletter
- remains visible in lists (by activating the Unsubscribed filter)
- can be modified via a re-import, whether unique or other, but their subscribed or unsubscribed status will remain unchanged
- can be manually resubscribed from their subscriber record:
No email is sent to the user during these operations.
2. Delete the subscriber
In this case, the subscriber (whether subscribed or unsubscribed):
- is removed from lists, and no search filter (or trash system) allows retrieval of a deleted user
- can be modified via a re-import, whether unique or other, but their subscribed or unsubscribed status will remain unchanged:
- all information related to their activity since their initial subscription is retrieved and displayed
No email is sent to the user during these operations.
3. Forget the subscriber
In this case, the outcome and possibilities are exactly the same as deletion (point 2 above) except that beyond 30 days, all information related to their activity becomes irretrievable.
No email is sent to the user during these operations.