Manage Newsletter sign-ups

This guide concerns the Newsletter Infomaniak and provides some use cases around user subscriptions.

Sign up and resubscribe, different data…

To access your Newsletter:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. If necessary, click on the domain name concerned in the table that appears.
3. The interface of the Newsletter appears.

It is possible to subscribe multiple times in a row to the same Newsletter:

1. Example of user re-subscription after unsubscription:
   
2. The subscription date displayed on the subscriber management page will always correspond to the first subscription (even if there are multiple subscriptions and even if the user has not unsubscribed in the meantime):
   
3. If the user re-subscribes without having unsubscribed but provides different information upon re-subscription (e.g., a different name), then this new information will be applied

Unsubscription, deletion and forget

The manager of the Newsletter can perform 3 actions on a subscriber's record:

1. Unsubscribe the subscriber manually

In this case the subscriber

• changes to unsubscribed status
• will no longer receive the Newsletter
• remains visible in the lists (by activating the Unsubscribed filter)
• can be modified via a re-import, single or otherwise, but its subscribed or unsubscribed status will remain the same
• and it is possible to re-subscribe him manually from his subscriber profile:
  

No email is sent to the user during these operations.

2. Delete the subscriber

In this case, the subscriber (subscribed or unsubscribed)

• is deleted from the lists and no search filter (or a recycling bin system) allows to retrieve a deleted user
• can be modified via a re-import, single or otherwise, but its subscribed or unsubscribed status will remain the same:
  
• all information related to his activity since his first subscription is retrieved and displayed

No email is sent to the user during these operations.

3. Forget the subscriber

In this case, the result and possibilities are exactly the same as for deletion (point 2 above), except that after 30 days all information related to his activity is irrecoverable.

No email is sent to the user during these operations.