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Configure Outlook (macOS) to IMAP (messagery)
This guide explains how to connect the email application Microsoft Outlook for Mac (version 16.80 for macOS) to an email address hosted by Infomaniak.
Prerequisites
- Create the address within my kSuite or on a Mail Service (Service Mail alone, or existing within a kSuite).
- Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
- Check on the Service Mail that the automatic diagnosis is correct.
Add the email address to the app
To configure the email application:
- Open the app.
- Click on Add Account:
- Enter the email address to attach.
- Click on Continue:
- Click on IMAP:
- Click on Synchronize to IMAP (without Microsoft Cloud):
- Check and complete the missing information down with the elevator if necessary.
- Click on Add account:
- Understand and pass the various Microsoft information windows:
- That's it, your email address is now set up in the app:
Recommended parameters
- Incoming IMAP server = mail.infomaniak.com
- IMAP port = 993 (with SSL)
- Outgoing SMTP server = mail.infomaniak.com
- SMTP port = 465 (with SSL)
- Username/username = full & full email address ( ? )
- Password = the one assigned to the email address you want to consult ( ? )
- Mandatory authentication for sending e-mails:
- It activates in the SMTP settings of your application.
- Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.
Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.
In case of a problem
⚠The Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP For additional assistance contact the support of the software used or partner — discover also the role of the host.
It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. The troubleshooting guides help you solve a possible problem:
- Learn about the solutions given in this other guide about messaging in general.
- This other guide More particularly concerns Outlook.
...and if your Outlook no longer works since a change of email password, be aware of this other guide.