Mail (Windows 10): Setting up Email (IMAP)

This guide explains how to connect the Mail application (Windows 10 version) to an email address hosted with Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• Test the password of the email address (without confusing it with the one used to log in to the Infomaniak interface)
• Check on the Mail Service that the automatic diagnosis is correct

Add the email address to the application

To set up the mail application:

1. open the application
   
2. click on Settings
3. click on Manage accounts
4. click on Advanced setup (at the bottom)
   
5. choose Internet email
6. check and complete the missing information
7. leave all boxes checked
8. click on Sign in
9. click on OK
10. your email address is now configured in the application:

Settings to use

• IMAP4/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username full email address
• password email address password
• mandatory authentication (learn more)

In case of problems

No need to contact Infomaniak Support if your email address works well outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you solve any problems:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) specifically concerns Outlook

and if your Outlook no longer works after changing the email password, read this guide (click here).