Outlook 2016 (Windows): configuring mailboxes (IMAP)

This guide explains how to connect the Outlook 2016 email application to an email address hosted with Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password for the email address (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnostic is correct

Add the email address to the application

To configure the email application:

1. open the application
2. click the File menu:
   
3. click on Account Settings
4. click on Add or Remove Accounts:
   
5. click on New:
   
6. enter the email address to connect
7. click on Advanced Options
8. click on Manual Setup
9. click the blue Connect button:
   
10. click on IMAP:
    
11. enter the password for the email address to connect
12. click the blue Connect button:
    
13. if necessary, uncheck the additional configuration box for smartphones
14. click the blue Finish button:
    
15. click Repair to correct some automatically added but incorrect information:
    
16. click on Advanced Options
17. click on Manual Repair
18. click the blue Repair button:
    
19. check and complete any missing or incorrect information
20. click on Outgoing Server:
    
21. check and complete any missing or incorrect information
22. click on Next:
    
23. click on Finish:
    
24. click on Close:
    
25. there you go, your email address is now correctly configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username complete email address
• password email address password
• mandatory authentication (learn more)

In case of a problem

Do not contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you resolve any potential issues:

• follow the solutions in this guide (click here) regarding email in general
• this guide (click here) specifically addresses Outlook

and if your Outlook is no longer working after changing the email password, read this guide (click here).