Manage Newsletter Subscribers

This guide shows how to create/import/manage contacts within Infomaniak's Newsletter subscriber lists.

Introduction

• Obtain explicit consent from your recipients via the double opt-in model (sending spam and using purchased/rented address lists are prohibited).
• Duplicates will be automatically removed.
• Importing does not send any message to the added contacts (so please read and accept the first point above).

Build a subscriber list

To access Newsletter subscriber management:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the respective product.
3. Click on Subscribers in the left sidebar menu.
4. Click the blue button Add Contacts:
   
5. Read and accept the terms and conditions.
6. Choose from the different options to build a subscriber list:

A: Import a CSV file (.csv format) or a .txt file (predefined format)

The format must be respected (a downloadable template is available on the page). Maximum size: 300 MB

Once the spreadsheet document is written, export it as .csv, which will create a kind of text document with separators between each piece of information in the different cells:

Select the .csv file from the import interface, then click on the blue button Import:

Assign the desired field to the desired information (the information is grouped according to the original columns). It is possible to create fields that do not yet exist (the field type can be forced to numbers, date, boolean, etc.), and the same goes for the group in which to place the imported contacts:

That's it, whether under Groups or Subscribers, your import is visible:

B: Copy/paste the equivalent of a .csv or .txt (predefined format)

The format must be respected, e.g.:

anna.a@domain.xyz,Anna,Alpha,1985-08-20
alfred.a@domain.xyz,Alfred,Alpha
contact@domain.xyz,Support
mail@domain.xyz

Once this information is pasted into the designated field, click on the blue button Continue. The rest is the same as in point A above.

C: Filling out an individual contact form

Import contacts one by one using the proposed form. Add free fields (the field type can be forced to numbers, date, boolean, etc.) and groups, all of which will be available for subsequent additions (except in the example animation below since it loops on a single initial addition):

D: Automatic import from other Infomaniak tools

Import contacts from your Infomaniak address books and the Infomaniak ticketing tool if available (with the possibility of importing only users who have specified they want to receive a Newsletter).

Edit a subscriber's profile

To edit information related to your subscribers:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the respective product.
3. Click on Subscribers in the left sidebar menu.
4. Click on the subscriber whose details you wish to edit:
   
5. Click on Edit:
   
6. Edit the information (only the email address cannot be modified):
   
   1. If you want to add a new field, you need to add it globally by going back to the Subscribers menu.
   2. Click on the Fields tab.
   3. Click on Create a field.
      
   4. The subscriber's profile can now be edited with this new field:
      

Delete subscribers

To delete subscribers from the Newsletter:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the respective product.
3. Click on Subscribers in the left sidebar menu.
4. Click to search or filter a subscriber type if necessary.
5. Click on the box to select one or more subscribers.
6. Click on Delete:
   
    
7. Confirm deletion.

You can also click on Unsubscribe instead of Delete so that the contacts remain in the list. To see them again, you will need to change the default filtering on the table and choose Unsubscribed:

Forget a subscriber

On a subscriber's profile (in step 4 above, click on the subscriber whose details you wish to edit) you can:

• Forget
  • The subscriber will be deleted from all your lists.
  • All information will be completely erased in 30 days.
  • Data will not be recoverable.
• Delete
  • The subscriber will be removed from all your lists; however, the information is retained in case they re-subscribe to a list.
     

Export subscribers

To export the Newsletter subscriber list, in .csv format and according to chosen criteria: Click here to access your product management on the Infomaniak Manager (need help?).

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the respective product.
3. Click on Subscribers in the left sidebar menu.
4. Click to search or filter a subscriber type if necessary.
5. Click on the box to select one or more subscribers.
6. Click on Export:
   ‍‍
7. Click the blue button once the export is prepared to download the data in a CSV file (.csv format).

The file contains these columns:

• Email
• Status
• Sent
• Opens
• Clicks
• Subscription Date
• firstname
• lastname
• ip register
• then the manually created free fields (text, number, date, etc.)