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Solve a DNS issue (Newsletter)
This guide concerns the configuration of the Infomaniak product Newsletter in the case where the domain name used for sending your emails is not managed by Infomaniak.
Preamble
- For automatic use of the Newsletter tool, it is necessary to manage the domain name from which you send your newsletters (as well as its DNS zone) with Infomaniak.
- For example, if you send your newsletters from the address
news@domain.xyz, the domaindomain.xyzmust be managed by Infomaniak.
Specific DNS Configuration
To use the Newsletter tool with a domain not managed by Infomaniak, you will need to add specific entries to your DNS zone provided in your Manager:
Refer to this other guide to add the DNS entries mentioning ._domainkey ensuring to first choose a DKIM type, then the CNAME subtype when adding the DKIM.
In case of domain transfer out
If the domain name currently managed by Infomaniak (and corresponding to the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within the next 30 days if no consequent DNS modification is made.