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Resolve a DNS issue (Newsletter)
This guide covers the configuration of the Infomaniak Newsletter product in cases where the domain name used to send your emails is not managed by Infomaniak.
Introduction
- For the automatic use of the Newsletter tool, it is necessary to manage the domain name from which you send your newsletters (as well as its DNS zone) through Infomaniak.
- For example, if you send your newsletters from the address
news@domain.xyz, the domaindomain.xyzmust be managed by Infomaniak.
Specific DNS Configuration
In order to use the Newsletter tool with a domain not managed by Infomaniak, you will need to add specific entries to your DNS zone provided in your Manager:
Please refer to this other guide for adding the DNS entries mentioning ._domainkey, making sure to select DKIM as the type first, then the CNAME subtype when adding the DKIM.
In Case of Domain Transfer
If the domain name currently managed by Infomaniak (and corresponding to the Newsletter) is transferred to another registrar, the Newsletter tool will be deactivated within 30 days unless appropriate DNS modifications are made.