Resolve a kDrive Sync Issue

This guide helps resolve cases where you notice that data from kDrive is not synchronized between your devices.

Missing folders on the computer

If everything seems to be fine:

• no interrupted synchronization
• no error messages
• you have the appropriate access rights when viewing them online (kdrive.infomaniak.com)

but you notice that:

• folders like Common folders for shared documents, or other directories, are not visible on your computer

check in the kDrive application installed on your computer the setting that limits synchronization of large folders (500 MB by default):

1. left click on the app icon in your computer's notification area (top right on macOS, bottom right on Windows, and double left click on the taskbar on Linux)
2. click on the action menu ⋮ on the right of the displayed window
3. click on kDrive Application Preferences
4. disable the toggle button to remove limits on the size of synchronized folders

then check in the kDrive application installed on your computer which folders you want to synchronize:

1. left click on the app icon in your computer's notification area (top right on macOS, bottom right on Windows, and double left click on the taskbar on Linux)
2. click on the action menu ⋮ on the right of the displayed window
3. click on kDrive Settings
4. click to the left of your synchronization name to expand the folder tree
5. enable the boxes for the folders that are not yet synchronized as desired
6. confirm with the blue button

The result will be that your local folder representing kDrive (named kDrive, or kDrive2, or something else) on the computer will finally display all the desired folders (after the necessary synchronization time).

Synchronization in progress (0/10) then paused

Check that the Windows Search service is not stopped. Proceed via the Run window (Win + R):

1. enter services.msc
2. click OK
   
3. locate Windows Search in the list of the Services window and enable it if it is not already:
   

Continuous synchronization (.eml files)

A Windows indexing issue may occur during kDrive synchronization of files with the .eml extension (a file type corresponding to email export). Therefore, you need to remove the eml type from the indexing options to resolve this issue:

1. open the Start menu and search for indexing options
2. click on Indexing Options (Control Panel)
   
3. click on the Advanced button
4. uncheck the box for the eml type
   ‍
5. confirm and close the windows

Adobe files synchronization

Adobe applications like Illustrator, Photoshop, Lightroom, etc., encounter issues when saving files (error messages in Adobe software, file duplication…) on kDrive. Therefore, it is best to avoid including Adobe files in synchronization.

Adobe explicitly states that it does not support cloud (Cloud) synchronization, external disks, and network drives.