Solve IP Addressing Problem

This guide is about IP addresses, those...

• ... assigned to sites/accommodation/servers, dynamic or static IP, shared or dedicated,
• ...assigned by your Internet Access Provider (ISP) when establishing an Internet connection to your Infomaniak product.

Preamble

• A dedicated or static IP address for a website is a permanent IP address specifically assigned to it.
• Unlike a shared IP address, which is used by several websites, a dedicated IP address ensures that only this platform is associated with that address.
• Dedicated IP addresses for websites are often used in cases where stability, customization and security are important, such as server hosting, firewall configuration or SSL certificate activation (even if it is possible to proceed without dedicated IP address for install an SSL certificate).
• The main advantages are:
  • Configure a PTR input or DNS reverse on dedicated IPs, is useful in particular for the installation of an email server because some email providers check the PTR record before accepting emails sent from a server.
  • Better stability of the connection.
  • Reduced risk of bad reputation associated with websites sharing the same IP address.
  • Ease of configuration of certain technical aspects.
  • A dedicated IP can improve the SEO of a website (although there are divergent opinions among SEO specialists).
• Attention: Infomaniak does not allow access to websites via HTTP(S) by IPs (dedicated) on managed servers; you must use a domain name which points to the IP (or use preview URL).

Add a dedicated IP to the website

To add a dedicated IP to your website take note of this guide.

In case of concern if you direct web traffic to a defined port, take notice of this other guide.

IP address blocking (Internet connection)

If you can no longer consult...

• ... all your email addresses that you own with Infomaniak (which usually works well) and this with software/mail client since one and the same Internet network (i.e. from the same IP address provided by your ISP)...

... or if you have unfortunately performed this type of operation:

• repeated attempts at unsuccessful connectionsby FTP, SSH, or on access points such as WordPress login...
• requests returning too many errorsLike 403 errors in mass...

... your access to Infomaniak servers may be blocked following the banning of the IP address (banip / ipban) of your internet connection.

In order to unblock the situation, contact Infomaniak support by e-mail and specifying the field concerned and above all your public IP address concerned.

Final release (white list IP)

With a Cloud Server, you can ask in addition to allowing Definitely the IP address concerned so that the blocking never happens again regardless of the situation. To do this, you must:

1. Having a dedicated IP associated with your Cloud Server.
2. Be aware that Infomaniak will no longer block possible attacks from this IP ; malicious access attacks or attempts from this address will no longer be automatically blocked by security systems.
3. Confirm by email and from a contact address associated with the account (owner or administrator) that you understand and accept full responsibility for an attack from this IP.