Automatically verify a DNS zone

This guide presents the DNS Diagnostic tool, which allows you to verify that the relationships between domain names and Infomaniak's Mail Service and/or Web Hosting are correct so that Mail/Web traffic is directed to the right place. This involves checking MX, A, CNAME, etc. records. The tool allows you to intervene in the configuration if needed.

Automatic correction is only possible when the domain name is present in the same management account as the product to which it must be linked. If this is not the case, then the correction must be made manually (help).

You can thus detect and correct certain Mail or Web problems, especially if they are related to DNS (name servers, technical information that essentially determines where Web or Mail traffic should be directed) by acting at the level of your domain.

Diagnosing a DNS Problem

To access the DNS diagnosis of your domain name:

Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
Select Domains (universe Web & Domain)
Click directly on the name of the relevant object in the displayed table
Click on DNS Diagnostic in the left sidebar menu
If DNS problems are detected, they will be indicated in red on the table
Correct each entry individually (1) or all entries at once (2), or if necessary and you are sure about it, ignore these warnings (3):

Also see the diagnosis of DNS records related to messaging.

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