Automatically check the Service Mail and Domain links (DNS diagnostic)

This guide presents the Diagnosis DNS which makes it possible to verify that the relations between...

• NAME OF FIELD at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

... are quite correct, so that the traffic Mail is heading to the right place.

Preamble

• To check, the tool controls MX, SPF records, etc.
• You will be able to do so. detect and correct Some Mail problems in particular if they are related to DNS (technical information that basically determines where to direct a particular Mail traffic) by acting at your domain level.
• Correction automatic is possible only when the domain name is present on the same Organization as the product to which it is to be attached.
  • If this is not the case then the correction will have to be done manually.

Diagnosis of a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Domain management in the left side menu.
4. Click on Diagnosis DNS in the left side menu:
   
   • If DNS problems are detected, a red display on the table will indicate this:
     1. Correct each error individually by clicking on the button to the right of the item concerned...
     2. ...or all the mistakes at once.

Be aware of this other guide concerning the same automatic verification process but for Web hosting.

And if necessary, take note of the security diagnosis related to messaging.