Resolve an Acronis "registration" error

This guide explains how to find a solution if the Acronis Agent for Swiss Backup prompts you to register your machine but returns an error when you click on "Register Machine."

Manual Registration

In some situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration.

Windows

Use the Acronis Cleanup Utility to manually register the machine.

Alternatively, via command line (CLI):

1. open Command Prompt from your Start Menu by typing cmd (in the search results, right-click on cmd and select Run as administrator)
2. to unregister, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
3. then .\register_agent.exe -o unregister -t cloud -a acronis.infomaniak.com
4. to re-register, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
5. then .\register_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the details specific to your account

macOS

Follow the guide to uninstall the application.

Alternatively, via command line (CLI):

1. open Terminal
2. to unregister, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com
3. to re-register, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the details specific to your account and then provide your computer's password when prompted

Did the registration succeed?

If you receive a 200 message or "success," the command executed correctly.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.