Solve a "registration" error Acronis

This guide explains how to find a solution if Agent Acronis for Swiss Backup asks to save your machine and then returns an error when you click on "Save Machine".

Manual recording...

In some situations, especially if you have (re)installed Acronis on your device, the application may ask you to save your machine then display an error. In this case one must perform a Acronis manual recording.

... on Windows

Use Acronis cleaning utility to manually record the machine.

Otherwise on the command line (CLI):

1. Open the command prompt from your menu Start by typing cmd (In the search results, right-click on cmd and select Run as an administrator).
2. To unsave enter cd "C:\Program Files\BackupClient\RegisterAgentTool\".
3. Then . egister_agent.exe -o unregister -t cloud -a acronis.infomaniak.com.
4. To re-register enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
5. Then . egister_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/complementing the particulars of your account.

... on macOS

Read the guide for uninstall application.

Otherwise on the command line (CLI):

1. Open Terminal.
2. To unsave entersudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com.
3. To re-register entersudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/complementing the particulars of your account and then indicating the password of your computer when this is requested.

Did the recording succeed?

If you get a message 200 or "success", the command performed worked well.

If the result is different, take a screenshot of the error message and contact Infomaniak support.