Resolve a "registration" error Acronis

This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Register Machine".

Manual registration...

In certain situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration.

... on Windows

Use the Acronis Cleanup Utility to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI /Command Line Interface) on your device, for example:

1. Open the Start menu by typing cmd (in the search results, right-click on cmd and select Run as administrator).
2. To unregister, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\".
3. Then . egister_agent.exe -o unregister -t cloud -a acronis.infomaniak.com.
4. To re-register, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
5. Then . egister_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the details specific to your account.

... on macOS

Refer to the guide to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI / Command Line Interface) on your device:

1. To unregister, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com.
2. To re-register, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the indications specific to your account then entering your computer password when prompted.

Was the recording successful?

If you receive a message 200 or "success", the executed command worked properly.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.