Pay/Renew a product with a prepaid account

This guide details the prepayment account payment system, which is a reserve of funds in your Infomaniak Manager that you can top up at your convenience and use to settle your financial transactions.

Recharge Your Prepayment Account

To top up your prepayment account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Accounting in the left sidebar.
3. Click on Prepayment Account.
4. Click on the blue Top Up Account button.
5. Follow the displayed instructions to top up your account.

Limits and Payment Methods for the prepayment account

Use It to Renew a Product

To pay a bill with your prepayment account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Accounting in the left sidebar.
3. Click on Due.
4. Click on the date filter (next 2 months) to Show All if necessary
5. Select the product(s) to renew (help) and click the blue button at the bottom right.
6. Choose the prepayment account as the payment method.
7. Complete the process.

Automatically Renew Products

Activate one-click automatic renewal for the products of your choice. This feature ensures that you do not lose a domain name or accidentally block access to your services. You can change your payment preferences at any time.

Retrieve the Balance

You can transfer the funds deposited in your prepayment account to a bank account or PayPal.

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Accounting in the left sidebar.
3. Click on Prepayment Account.
4. Click on Retrieve Balance next to the displayed amount
   
5. Enter the requested information.