Discover Infomaniak's technical support and its role

This guide explains what a web host like Infomaniak is and what its role is. For example, can the technical support help with the design of a website or fix a bug that appeared on a user's computer?

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for various and varied computer systems to people or entities who do not wish to do so by their own means.

Infomaniak is also…

• … decades of experience: it is a recognized player worldwide in hosting & online solutions, which loves what it does and wants to offer high-end solutions at affordable prices by continuously improving its services according to market trends and customer needs
• … more than a million users in Switzerland and Europe; CHF 36.5 M in revenue in 2022 (22.43% growth in German-speaking Switzerland compared to 2021)
• … a company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001... is committed 100% to sustainable and responsible development with concrete actions, such as creating the most ecological datacenter in Switzerland; it compensates for the CO2 emissions generated by its activities and the energy used is renewable
• … 100% Swiss-made technological expertise: all customer data is hosted on servers in Switzerland that belong to Infomaniak; its solutions are systematically developed and maintained by hundreds of collaborators based in Geneva and Winterthur
• … more than 1,000 articles and videos; the knowledge base allows customers to find an immediate answer to the vast majority of questions and it is possible at any time to contact Infomaniak support

Infomaniak's responsibilities and limits of intervention

As a Web and Mail host, Infomaniak's main activities consist of installing, securing and keeping servers up to date to protect them from malicious attacks.

Infomaniak also ensures that its Web interfaces (Manager) and infrastructures are constantly evolving based on customer feedback, the latest technologies, and market needs. Finally, Infomaniak is also there to guide its customers through the various steps of service use.

However, Infomaniak does not intervene in the content of the servers or the development of websites. Indeed, the creation or maintenance of a site is a different job; Infomaniak employs webmasters and developers for its own site, its own applications & tools.

Technical Support Limitations

In particular, the technical support department will not be able to help you with…

• … solve issues related to site development (Fatal Error, etc.) or its updates
• … implement the solutions (e.g Hello, I want you to help me set up my entire Swiss Backup", “migrate my site")
• … manually install WordPress
• … take control of your computer remotely with TeamViewer or similar
  etc.

but he can assist you with…

• … solve issues related to the infrastructure or to Manager
• … clarify certain processes
  etc.

A Premium assistance is available to handle more demanding and recurring requests that require additional time and resources from the collaborators to assist you optimally.

Also discover the migration service from Infomaniak.

Find help from a webmaster

For external help related to the content of your site or the organization of your mailboxes, you can contact one of Infomaniak's partners.

Make a call for tender

The Infomaniak tender platform lists more than 1000 verified companies in Switzerland, France, Belgium, Italy and Spain. It is the fastest way to find a webmaster, a UX designer, an IT technician, a web agency or a communication and marketing agency near you; or browse the directory.