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Changing the Billing Frequency
This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.
Change the billing frequency
The first method is to change the frequency during a payment:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on Accounting in the left sidebar
- Click on To pay in the secondary sidebar
- Select the relevant product
- Click on the dropdown menu to the right of the relevant item to change the payment frequency
- Click on the blue button to pay the selection and change the billing frequency of the selected product
The second method is as follows:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
- Click on the name of the product concerned
- Click on the Manage button
- Click on Change offer
- Choose the desired billing frequency (only possible from a certain amount)
- Confirm the change
If you switch from annual to monthly billing or quarterly to monthly, only change the billing frequency during the month preceding the end of the current term. For example, if you paid for or renewed your Cloud hosting for 1 year on January 1, 2023, do not change the billing frequency before December 1, 2023, otherwise you will be billed again for all remaining months of the year 2023 and it will be necessary to contact our customer service for a refund.