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Changing the Billing Frequency
This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.
Change the invoice frequency
The first method involves changing the frequency during a payment:
- Click here to access the payment management section in the Infomaniak Manager (Need help?).
- Select the relevant product.
- Click on the dropdown menu to the right of the relevant item to modify the duration corresponding to the payment.
- Click the blue button at the bottom to pay the selection and change the billing frequency of the selected product.
For this to be taken into account, it is essential to change the frequency AND pay the invoice including the product with the updated billing frequency.
The second method is as follows:
- Click here to access the management of your products in the Infomaniak Manager (Need help?).
- Click on the type of product concerned (e.g., hosting, Cloud Server, etc.).
- Click on the name of the relevant product.
- Click on the Manage button.
- Click on Modify the offer:
- Select the desired billing frequency (only possible from a certain amount).
- Confirm the change.
If you switch from annual to monthly billing or from quarterly to monthly, only modify the billing frequency during the month before the current term ends. For example, if you paid or renewed your Cloud hosting for one year on January 1st, 2023, do not modify the billing frequency before December 1st, 2023, otherwise, you will be charged again for all remaining months of 2023, and you will need to contact Support to request a refund.
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