Transfer a product from one Organization to another

This guide explains how to transfer an Infomaniak product from one organization to another.

This allows you to move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the current one where the product resides. Therefore, it is an internal transfer.

Moreover, if your user has access to multiple organizations, it is very easy to send the product of your choice to one of these organizations.

Prerequisites

• You must have a user account with the role Administrator or Legal Representative within the organization

Generate a transfer link

To transfer a product:

1. Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that contains the product(s) to transfer
2. Open this page in the Manager (or click on Product Transfer in the left sidebar)
3. Click on the Transfer Products button
   
4. Check the product(s) to move
5. Read and accept the Terms and Conditions
6. Click on the Transfer button

The transfer has begun. Now you can choose:

1. Copy the transfer link
2. Send the link to the email address of your choice
3. Complete the transfer by selecting one of the organizations your user is linked to, and the selected product will be transferred there
   

Alternative method

In the case of individual transfers, you can also go directly to the dashboard of the respective product and click on Manage (as shown in the image below), although this menu is not available everywhere (e.g., in Newsletters). Therefore, it is advisable to prioritize the first method described above, which also allows batch transfer.

For Jelastic Cloud, refer to this guide (click here).

Receive the product

Once the transfer has started:

1. Login to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox on the organization that needs to receive the product(s) (user must have administrative rights)
2. Execute the link obtained in the first step mentioned above
3. If necessary, select the destination organization from the dropdown menu
4. Read and accept the Terms and Conditions
5. Click on the Receive products button (if the button is not clickable, ensure the correct organization is selected)

You can find any ongoing transfer at any time in the left sidebar menu of Manager Infomaniak: