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Disable validation in two steps (2FA)
This guide explains how disable double authentication, also referred to as two-factor authentication (A2F) or two-step verification (two-factor authentication in English, or 2FA) for connection to Manager Infomaniak (manager.infomaniak.com) or to Mail Infomaniak (mail.infomaniak.com).
For security reasons, Infomaniak support will never disable alogin validation method enabled on an account following a simple request. It is imperative that the following procedures be followed:.
Disable 2FA
If the two-step validation is enabled and you want to disable it:
- Click here in order to access the management of the 2FA on the Manager Infomaniak.
- Click on the button Remove to remove safety:
- Enter the login password to your account.
In case of a problem
Of course, the above procedure requires connect one last time with double authentication, to be able to deactivate it.
If you do not have access to the kAuth application or to the device that receives the validation SMS, there is no need to call Infomaniak; in this case, no choice, you will need to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to get access to your account again:
- Click here to access the Infomaniak Manager login page.
- Enter it user name and usual and correct password.
- When requesting additional authentication, click on the alternative methods:
- Choose to enter one of your emergency codes if you had downloaded the file when the 2FA was activated:
- Otherwise select the last choice request for assistance in order to arrive on the form allowing you to submit your identity and self-recognition documents:
- Follow the procedure to the end and wait:
