Disable two-factor authentication (2FA)

This guide explains how to disable two-factor authentication, also known as 2FA or two-step verification, for logging into Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com).

For security reasons, Infomaniak's support will never disable a login validation method enabled on an account following a simple request. It is imperative to follow the procedures below.

Disable 2FA

If two-step verification is enabled and you want to disable it:

Note that if you were using the SMS authentication method, once disabled, you will only be able to re-enable this method if you are domiciled in CH / FR / BE / DE. Outside of these countries, you will need to use kAuth or any OTP application.

Log in with your usual credentials on the page manager.infomaniak.com/2fa
Click the Remove button to remove the security
Enter the password to log into your account

In case of issues

Obviously, the above procedure requires one last login with two-factor authentication in order to then disable it.

If you have no access to the kAuth application or the device receiving the validation SMS, there is no need to call Infomaniak; in this case, you will have to provide a certain number of security elements manually or via the Infomaniak Check app (kCheck) to regain access to your account:

Go to the login page for Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
Enter the username and correct password
When prompted for additional authentication, click on alternative methods:
Choose to enter one of your emergency codes if you downloaded the sheet when activating 2FA:
Otherwise, select the last choice for requesting assistance to reach the form to submit your identity documents and recognition selfie:
Follow the procedure to the end and wait:

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